Perfect Poise, Perfect Life
Bring your body into balance and revolutionise your life
By Noel Kingsley
Publisher Hodder Mobius
AVAILABLE HERE
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Satisfaction guaranteed
I had my eyes tested last week and was told I needed reading glasses. This wasn't a surprise as reading had been a difficulty for quite some time, but I had resisted a visit to the opticians for as long as possible.
Glasses had been a constant appendage to the end of my nose from the age of 13. When I heard of laser treatment for short-sightedness about 14 years ago, I decided to have my eyes zapped. Great. Perfect 20/20 vision and no specs. In one swoop I ended 27 years of spectacle wearing and now 14 years later I find I need to get some readers. Eyes do deteriorate with age and the ability to accommodate different distances reduces. But even getting specs again now, I'm so pleased at having doubled the amount of my life-time I've had without them.
Vision Express offer a one-hour service. I thought "Great" I'll have them this afternoon (last Friday). I went in to collect them and they turned out to be focused too close for me.....I hold a book further away than 12 inches! So they had to be remade. I was told they didn't have the correct lenses in stock and it could be 7 days before I get them. Hmm! I thought "Where is the Express 1 hour service?". I left disgruntled. But immediately thought, why worry? There is no rush. They're doing their best. Great. I'll get them soon, anyway I'm not desperate.
I got a call from Vision Express the following day on Saturday. My spectacles were ready to pick up. Great. Now we get done in one day what may have taken a week. I'm a happy bunny. If they'd told me it would take one day but they weren't ready for a week I would be pretty unhappy and unsatisfied. They under-promised and over-delivered. Thank you!
Under-promising and over-delivering brings satisfaction. What is not so good is if we over-promise and under-deliver. Then we let our customers down and ourselves. If you make a commitment to do something, for someone else or even ourselves, it''s so important to meet the deadline or better it. Never, and never and never fail to meet the promise. If we fail ourselves, our sense of self-worth goes through the floor, our moral evaporates and our energy is diminished. If we match or even beat the deadline then our moral goes up. We feel great. And we know what happens if we let other people down....
Under-promise and over-deliver for Satisfaction Guaranteed. Match your promise and you're winning too. This is not a reason to avoid giving deadlines as that can lead to complacency and slow performance. I tight deadline helps to get the cogs into gear. "The Impossible we do right away,.....miracles take a little longer." Just always, always, always do it on time.
:-)
